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Resume Banking Industry

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To get a position as a Professional [Hardware Asset Manager]

                                                                 

PERFORMANCE REVIEW

I was rated very strong in the last performance appraisal at Capital One Bank by  scoring  strong in communication, judgment, problem solving, customer focus, job skills and rated very strong in teamwork, results focus and very strong in  living company values. These are the key company values and parameters that are reviewed during the appraisals.

WORKING EXPERIENCE

Year                                        Position                                              Institution                                                                            

May 10, 2005 to present                  Process Manager ......................Capital One Bank

                                   (Hardware Asset Management Department for workforce Technology Services)

            Responsibilities

            1997 May 2005       Office Manager..........................Bloomfield Psychological Services

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                        Responsibilities

1994 1997    Administrative Assistant.........................The Temple, Jacksonville, Florida

                        Responsibilities         

            1987 1997    Office Assistant, Maitland Montessori School ,Maitland, Florida

                        Responsibilities

            1972 -1980                 Office Assistant, ...............Tanner & Laffite Advertising, Irvine, CA;

                        Responsibilities

PROFFESSIONAL SKILLS

High School Diploma

Very proficient in using Program Applications tools that include;

           

OTHER RELEVANT SKILLS AND ABILITIES

I have efficiently worked in receipt pulls and research department where I determined location of receipts and located request boxes for forms, scanning and mailing them to the respective destinations as appropriate.

Have a strong experience in quarterly stale check management with skills in creating logs, comparing data, research check information to pull details. I also link up with employees and former employees to create track responses and get feedback.

Managed employee inquiries on topics within my scope of work regarding research issues, and also created and responded to tickets and e-mails. I also managed business partner’s inquiries on topics within scope of work related to research issues and respond to e-mails.

I have effectively managed escalations regarding research issues from program owners, analysts and expense vendor and responding to the emails as appropriate. I have also worked in the quarterly audit support team dealing with research audit escalations communicating with employees.

Have full experience in incoming check research where Ii dealt with research GL data, AMEX balance information and circulating the information to employees and former employees.

A team player with ability to grow with others, ready to assist and support others learn, flexible to take duties outside my normal job roles  and ready to be assigned more roles depending on the job demand.

Have professional Strengths including being able to independently deliver results and drive tasks to completion with strong commitment even with vague direction.  I managed to set up Cell Phone recycling process for the company with Cell Phones for Soldiers.

I have the ability to multi-task on projects and execute then efficiently.

I have done bank branch inventories, integration of various banks specially acquired hardware projects to be coherent with original branch projects and to streamline the hierarchy of work flow in the department.

As process manager at Capital One Bank, I coordinated the transition from application version remedy 5.0 to remedy 7.0 with a major clean up before going to the new application.

Am highly knowledgeable with asset Centre which involved a HP application and able efficiently train and develop associate workers.

Contributed in developing the Asset Life Cycle flow chart that is in use by the department management.

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