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Terms and Conditions

Submitting a Refund Application

The customer has 14 days after the order delivery to apply for a refund. If a refund is related to plagiarism, there are no specific time frames. However, the client has to provide a reliable plagiarism report to prove our fault.  

*only Turnitin, WriteCheck, and iThenticate can be regarded as reliable  plagiarism detection programs. Remember that properly formatted direct quotes, in-text citations, references, table of contents as well as  parts of assignment such as questions are considered as plagiarism. Such websites as SafeAssign.com provides reports that highlight references and direct quotes, thus it cannot be considered as credible resources. Moreover, handwritten comments do not regard as valid proof.

  1. In continuation orders, we do not bear responsibility for plagiarized content found in customer’s parts of the order. We analyze for authenticity only paragraphs provided by our writers.
  2. If the customer is not satisfied with the paper provided, our Refund Department will conduct an investigation of the case and make a detailed report. If we justify claims of the client, he/she will be issued a partial or a full refund. A response to customer’s refund request will be given within 3-4 business days. 

Revisions

  1. A client can ask for a free revision within 2 days after the deadline expiration. If this time was missed, compensation should be provided. If the paper was revised for free, the customer cannot apply for further refunds.
  2. We offer 30 days of free revisions for papers longer than 20+ pages.
  3. In case a client changed original instructions, he or she cannot get a free revision. If important materials for order completion were provided after the order delivery or while writing, our agents will ask the customer to place a compensation order.
  4. When a customer refers to a free revision option, he/she has to provide revision instructions and give a new deadline. In some cases when the instructions are too complex or the order should be reassigned, it can take near 24 hours to make a revision. However, we will spare no effort to revise the paper within the given time frame.
  5. Customers should always check their personal accounts and emails for possible updates. Sometimes, clients fail to attach essential order materials and sources at once. We encourage our clients to give detailed instructions during the ordering process or on writer’s request.
  6. Every client can order “Extended Revision” service for 30% of the total order price and it gives an opportunity to increase the period of revision to 14 days. Clients have a right to ask for revision when the final product does not meet original instructions. Money paid for the “Extended Revision“ will not be refunded if customer does not use this service.

A Full Refund

  1. We provide our clients with 100% refund if they were double charged or made a duplicate order mistakenly. In this situation, the customer has to immediately contact our Support Administration and ask for order cancellation.
  2. In case we did not assign the writer, we will provide you with a full refund.
  3. If we grant a 100% refund, the client has no right to use paper materials given by our custom writing company. 

A Partial Refund

  1. If the customer indicated an incorrect number of pages while making an order, he/she can ask for a partial refund. Our company will return a certain percentage of the order price according to the word count.
  2. If the customer chose the wrong level of writing while placing the order (e.g., High school instead of Master’s), our Refund Department may decrease the percentage of the refund.
  3. The percentage of the refund will be recalculated in case a client gave contradicting comments or instructions. For example, instructions in the “Order Description” contradict to the requirements in customer’s messages or in the attached materials.
  4. Order cancellation with an already assigned writer:

Refund percentage

Passed deadline (approximately)

100%

10-15% of the deadline

90%

20-25% of the deadline

80%

30-35% of the deadline

70%

40-45% of the deadline

60%

50-55%

50%

60%

*An order cannot be cancelled if the writer was assigned to the order and 30% of the given deadline is left. Moreover, we cannot cancel the order if the completed paper has already been uploaded by the writer. 

Late Verification

  1. We encourage our customers to always respond to the questions of our Financial Department as sometimes they need customer’s clarifications to verify their identity. In case they did not respond, the order can be verified late and the writer will begin working from the moment we get needed data. In terms of late verification, the customer should either place an additional order to compensate urgency or extend the deadline. 

Word Count Issues

  1. We do not count pages visually. According to our policy, we provide 300 words per 1 page. However, we do not apply this rule to technical orders, where a big part of the paper is calculations. The price for such an order will be calculated according to the complexity of order instructions by our Writing Department.
  2. PowerPoint Presentations. Our company offers Speaker notes as a paid service. The customer has to choose this option when placing a PowerPoint presentation order. According to our rules, each slide should have 100-150 words of speaker notes.
  3. We calculate online tests according to the number of needed questions. Our company counts 5 questions as 1 page. We apply the same rule to “Multiple choice” questions. For instance, if a customer’s task contains 20 questions, he/she needs to place a 4-page order. 

Delivery/Deadline

  1. The customer should compensate early delivery of the order. If he/she needs to get the paper before the initial deadline, he/she needs to place an additional order to provide a compensation payment. If to the paper was delivered earlier without additional payment, a customer cannot receive a refund in the future.
  2. In case of late delivery of the paper without customer’s deadline extension, a partial refund can be provided. The refund percentage will be calculated based on the pricing page on our website. 

Order Type

  1. Clients have to choose the right type of the order while filling in the order form (e.g. a customer chose a “Coursework” instead of a “Dissertation”). We cannot provide the customer with a refund if we did not receive right payment for our services.
  2. When you order “Rewriting” as a type of an assignment, your paper will be rewritten/paraphrased by one of our professional writers. If you ask our writer to conduct some additional research, add new sections that demand writing from scratch, or change in sources, you have to place a compensation order.
  3. The client should always check his/her email and personal profile for any possible messages from our support agents. Sometimes, writers need to get customers’ approval on the chosen topic, but there are no replies. Thus, remember that timely communication with the writer is always appreciated. We encourage you to follow the writing process.
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